Our consulting team implemented a Customer Relationship Management (CRM) solution for a global provider of logistics services for the company’s 80+ sales team members.  With more than 20 locations, the sales team needed a central database to help tie in their activities with customer service.  The “load building” teams needed to be able to have clear visibility into how the client’s customers were being supported.  The Microsoft CRM solution allowed a field staff with minimum technology experience to rapidly acclimate to the new system and user adoption was over 85%.  The system allowed management to better understand the team member’s activities and was able to provide better corporate support in marketing and customer service activities to help the sales teams be more effective.  Because the sales team was using the system to track customer/prospect activities, turnover issues and new team members on-boarding went much smoother.  The client was able to bring new team members up to speed much faster with the CRM system.  In addition, sales reports were integrated into the CRM system and distributed to each member of the sales team within 1 day after close of the month.  This saved almost 3 weeks in delivery time and thousands of dollars each month in postage and paper costs.

Affiliated architects and engineers worked with a global logistics client to develope and implement a plan that would consolidate the clients 20+ locations onto a single platform for authentication and messaging.  Growing by acquisition, the client had 3 different authentication and messaging systems that did not allow for efficient inter office/division communications or implementation of corporate application solutions.  Our team developed the plan for the new single platform Windows/Exchange system and implemented it for the client’s 1,500 users in just over six months and for approximately 25% of previous estimates to accomplish the job.  Any staff member can now access information or request a meeting without making a phone call to ensure the request was received or processed, saving untold time and energy that can be focused on the client’s customers.

Integrated the warehouse management systems for a pharmaceutical distributor acquired competitor to meet management’s expectation of eliminating the acquired companies inventory systems within 90days of purchase date.

Provided the technical team that implemented a new purchasing system that allowed a distributor to gain over $100 million in annual efficiencies.  The system included over 45 different integration points with other applications.

Identified and evaluated the options for a global logistics provider to develop a new business solution that would support clients transportation management needs from “dock to dock” and involve coordinating ship-rail-truck requirements.

Developed the Strategic Technology Plan for a national distributor that would support the business goal of doubling in size in less than 5 years.