Created the plan and provided technical assistance to a local county to improve the infrastructure and networking systems to ensure that the county employees have access to the appropriate systems 7X24.  Implemented new consolidated messaging and collaboration system to improve communications and increase mobile access to the collaboration applications.

Provided project management support to implement a number of Public Service projects including roll out of mobile devices to the police department for a city government; facilitated the upgrades to a cities data center; implemented a major overhaul to a cities helpdesk function to improve service/support, better coordinate service and report on key issues to make each staff member accountable for improving the utilization of the community technology assets.

Implemented the on-line registration application for a cities parks & recreation department that eliminated the manual process of citizens registering for the communities recreational programs (swimming lessons, soccer leagues, craft programs. etc).  The new application saved hours of staff time and significantly improved the registrants time as they no longer had to "show up and sign up" for the community's recreation programs - a process that previously meant waiting in line for up to 4 hours for certain programs.

Provided an assessment and developed the Strategic Technology plan for a 35,000 resident city government.  THe assessment included infrastructure, applications, policies & procedures, staff roles and responsibilities, interdepartmental interaction and Disaster recovery Planning.  The plan resulted in a number of recommendations being implemented that significantly improved IT department performance, system uptime and interdepartmental support.

Managed the day to day IT requirements for multiple Townships and a growing Village.  Ensured that systems are up and running as expected; set standards for equipment and applications, provided help desk support for office and professional staff; integrated mobility and remote access solutions for staff to improve quality of life; supported the needs of the public service department to ensure systems are accessible 7X24, 365 days a year.

Assisted a local county organization to develop the plan to allow them to convert from a Novell infrastructure with GroupWise messaging to a Microsoft Active Directory/Exchange infrastructure and messaging solution as a part of an overall upgrade of their network infrastructure.  Our infrastructure architects worked with the client’s IT management and engineers to develop a plan that allowed for minimal disruption of service to the organizations users who relied on the system 7X24 for information.  The plan took into account authentication, support, e-mail  both on site and through remote access, mobile devices, conversion plans, and training for the IT staff.  The calendaring functions from mobile devices were used to schedule resources and assets that were based in multiple locations throughout the county.  The plan for the solution allowed the client to provide a better level of support to their users, and provide a platform that gave the county more options for applications that would improve their efficiency in supporting the citizens.