The biggest benefit to Buckeye Shapeform has been the speed, professionalism and value of the services that the Affiliated team has provided. We need our systems up and available to keep us productive - we have to deliver to our customers on time. Our employees have found Affiliated’s help desk easier to work with and more responsive than our previous providers. Knowing that when we contact the helpdesk, we get a technical person on the phone to help immediately is a huge benefit and getting problems solved quickly is important and has dramatically reduced our down time. Our management team now spends its IT time deciding on recommended turnkey options, not trying to validate solutions - then managing getting them installed correctly. As the executive of the company, I get fewer issues on my desk, which allows me to focus on growing our business and supporting our customers.