The single biggest benefit of working with Affiliated has been their ability to help with strategic planning for our expansion and growth. From setting the strategy with our IT team, to coordinating hardware and software purchases and infrastructure upgrades, to collaboration on projects and troubleshooting issues, they bring a high level of experience to every facet of our IT eco-system. And because the entire Affiliated team has taken the time to understand our business and needs they have been critical to our success in aligning our IT department’s goals to our overall company goals. It is a strong partnership and has been for 10 years.
The biggest benefit to our company has been the speed, professionalism and value of the services that the Affiliated team has provided. We need our systems up and available to keep us productive - we have to deliver to our customers on time. Our employees have found Affiliated’s help desk easier to work with and more responsive than our previous providers. Knowing that when we contact the helpdesk, we get a technical person on the phone to help immediately is a huge benefit and getting problems solved quickly is important and has dramatically reduced our down time. Our management team now spends its IT time deciding on recommended turnkey options, not trying to validate solutions - then managing getting them installed correctly. As the executive of the company, I get fewer issues on my desk, which allows me to focus on growing our business and supporting our customers.
There’s no doubt about it: Affiliated has helped us create a smarter, more streamlined business. They truly are a trusted advisor we can count on to make recommendations that have our best interest in mind. For example, Affiliated has helped our IT department maximize cost savings across the board (actual savings are 12% to 18% annually), while improving our security and business continuity. With Affiliated running our IT, we're better positioned to innovate, collaborate and take advantage of new opportunities more quickly.
As one of the largest office furniture companies in Columbus with over 30 employees, we needed a more strategic and effective approach to our IT that would increase our productivity and build a more organized approach for long term success. Affiliated was able to bring a comprehensive level of expertise and support we simply could not handle on our own. Their team took immediate ownership of our challenges and provided solutions that demonstrated their genuine interest in seeing our business succeed. Partnering with Affiliated has given our company the ability to grow with confidence.
"I had been using an online solution to manage our HIPAA compliance, and while I was making progress, we wanted a better solution. Affiliated provided an initial risk analysis and created a management plan that easily laid out the prioritized steps we needed to complete to get compliant. Their ongoing Compliance Program monitors our systems to detect potential issues and ensure they are addressed and tracked so we have an audit trail of all actions. And their Risk re-assessments ensure nothing slips through the cracks so we stay on top of changes to our business as well as changes in the regulatory rules that may affect us or our clients. Having the Affiliated team helped us significantly improve our compliance program activities and results.”
Under the ESA managed services program, Affiliated has taken a lot of work off my plate so I can focus on bigger priorities. It has allowed me to be more proactive in managing the health of our IT infrastructure, and provide support to our users much faster. Whether working with me on a big IT project, keeping us updated, or troubleshooting a small Help Desk issue, this program makes it much easier and more affordable for us to provide the IT systems and support our users need and expect, to focus on their jobs
“The team at Affiliated has partnered with our manufacturing company for over 20 years to keep our systems current, secure, and our team productive. They have advised us correctly on a variety of topics ranging from strategic IT planning, application selection and support, and Disaster Recovery options and plans to remote facility management and network building, global integration, and compliance activities to meet our corporate auditor’s requirements. Even after our parent organization decided to absorb all of our IT infrastructure into a centralized support center, we continued to rely on Affiliated for advice and guidance. They are a great partner and I would recommend them to anyone who needs a professional, trustworthy team to support them.”
“Our relationship with Affiliated is really a partnership. Their team understands our company and are available anytime we need them. Whether it's for an IT Help Desk issue, helping to improve our security, assistance on a major IT project, or when encounter an issue we can't resolve, we can rely on Affiliated to figure things out and get the job done. Affiliated is truly an extension of our IT team.”
Affiliated did all the heavy lifting in a complex transition to the cloud, including migrating users. Their broad depth of skills, experience with large migrations, and organizational assets were invaluable.
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