An Integrated Team Approach to Support Companies With An Existing IT Staff
Do you have an IT team and need additional resources to support our organization? Affiliated can help.
For many growing companies there is always a need for additional resources to support their existing IT teams to with tasks related to users, applications, operations, and backend systems.
For over 10 years, Affiliated has successfully offered a range of options to provide complementary services to help your team get the job done. Our professional and responsive IT staff can help you maximize your tight budgets, provide a team of experienced, certified IT staff to support you and your users, and manage the increasing complexity of your networks, applications, and security.
How We Work With You
We understand how to implement the “team” approach. You own your environment; we support you and your team. Our approach allows your team members to work on the high-value, visible projects, while we provide secondary support to keep your users focused on achieving your business goals. We are there when you need us – so you can take a vacation, focus on the key project, help get multiple things done at once.
We start by working with you and IT leadership to identify your areas of need and build a program that will integrate our team members, processes, tools, and experience with your team to provide you with a more robust support that can cost effectively address your organization’s IT needs.
We have the ability to provide the as much of the solution as you need; helping to build a roadmap for your IT needs, developing and implementing the solutions for your IT systems, providing the operational support you need to keep them running, and the operational assistance you need to ensure that your IT systems are aligned with your business goals.
Affiliated’s 24/7 IT Support Services provides:
- Proactive Centralized Operations Management that keeps your systems protected and optimized
- Dedicated Network Administration to implement or support the best practices for your systems
- Direct, as needed support from our locally based internal help desk and on-site resources
- Infrastructure level engineers to assist with the support, maintenance and upgrades of your infrastructure (servers, storage), networks (switches, firewalls, wireless), operating systems (virtual and windows), backups, cybersecurity and remote access.
- Procurement, Asset management, License Management resources
- Project Management and technology planning services to ensure your IT and business goals stay aligned
What Our Clients Say
Truly An Extension Of Our IT Team
Our relationship with Affiliated is really a partnership. Their team understands our company and are available anytime we need them. Whether it's for an IT Help Desk issue, helping to improve our security, assistance on a major IT project, or when encounter an issue we can't resolve, we can rely on Affiliated to figure things out and get the job done. Affiliated is truly an extension of our IT team.
Power Equipment Distributer
Affiliated Secured Our IT Infrastructure And Improved Our HIPAA Compliance
The team at Affiliated helped us for over 5 years to cost-effectively improve and secure our IT infrastructure to allow our team to implement a new HER system to support our residents, secure and expand our capabilities to manage a second facility without growing our IT team, and address our IT sections of HIPAA compliance and with their Risk Assessments and OCP (Ongoing Compliance Program) solution. They are helping us stay secure and compliant. I had worked with them for almost 8 years in a prior organization and knew their abilities; they have really been a great partner – and I can rely on them whenever I or our organization needs assistance.
Assisted Living/Senior Housing Facilities
Responsive And Effective Support I Can Count On
Under the ESA managed services program, Affiliated has taken a lot of work off my plate so I can focus on bigger priorities. It has allowed me to be more proactive in managing the health of our IT infrastructure, and provide support to our users much faster. Whether working with me on a big IT project, keeping us updated, or troubleshooting a small Help Desk issue, this program makes it much easier and more affordable for us to provide the IT systems and support our users need and expect, to focus on their jobs.
Information Technology Manager