11 Good Reasons Why You’ll Want To Work With Affiliated For Your IT Support
1. You Can Expect a Timely Response.
Our Support Center team answers your call and is ready to assist you right away or will set the a time to work with you that meets your expectations to address your request. You can reach us via phone or e-mail; our goal is to respond and start working on your request in less than 30 minutes.
2. We Specialize In Growing Companies.
That means we understand your incredibly hectic and stressful work schedule and WHY it’s critical to remove obstacles, frustrations, and technical problems to keep you productive. To date, we’ve worked with well over 200 growing organizations in Central Ohio. We understand the systems you work with and can make them work seamlessly to eliminate extra steps, work-arounds and manual labor. We also have tech support available 24/7/365 since we know you don’t work the normal “9-5” day, and can help you maintain the freedom to work remote while making sure you meet compliance standards for data security and backups.
3. We Have Flexible, Tailored-To-Your-Needs Support Options
Affiliated provides Managed Services Solutions in a variety of options - for companies that need a complete a IT services solution or companies that have IT staff and need additional help. Affiliated provides our customers with a variety of managed support options, ranging from back-end maintenance and monitoring for issues, to user help-desk support with ticketing, to strategy and budget and asset/license lifecycle management. We have successfully provided these services for over 12 years and can create a solution specifically for you and your team.
4. Industry Expertise.
We’ve developed strong expertise in the Manufacturing, Distribution & Supply Chain industries, Professional Services firms, and Non-Profit organizations, with 25 to 500 employees. We have over 20 years of experience working with clients in these industries and are familiar with what is important to you.
5. We Take Complete Ownership Of Your IT Problems.
Dealing with IT problems can be frustrating. Sometimes it requires talking to third party vendors and Internet providers to provide a fix. This can often result in “finger pointing” as to what vendor is at fault in troubleshooting hardware / software issues. At Affiliated, we take ownership of your IT problems as their advocate and work diligently with third party vendors to ensure downtime and drama are kept to a minimum and get your systems up and running quickly.
6. We Have The Unique Ability To Address Your IT Needs – From Vision Through Long-Term Support.
We assist from vision to design and planning, to product specification through pricing and acquisition, to installation, implementation, documentation, and project management, to post-project support of you and or your users. This allows you to have one consistent team to work with and provides more efficient service and support for you and your team.
7. We Have A Team Of Certified Experts On Staff.
Unlike other IT firms, who have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. As a client, you will work with the appropriate, local team members to address your needs. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolution of problems instead of having to talk to a complete stranger hundreds of miles away who knows nothing of you or your systems and wastes your time asking a lot of really unneeded and annoying questions to try and “help” you.
8. We Use Our Vendor Relationships To YOUR Advantage.
Having an advanced level of partnership with key vendors (e.g. Microsoft, VMware, and Dell) allows us access to special pre- and post-project assistance support levels that most “partners” do not have. We are able to get additional vendor support and can provide the right solutions, priced right and validated by the vendor, so if any issues come up, we work lockstep with you to get them resolved quickly and effectively.
9. We Support Both On-Premise And “Cloud” Solutions.
Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. That’s how we keep so many customers long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each and guide you to the best, most cost-effective solution for you.
10. All Projects Are Completed As Agreed On And On Budget.
When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget. We can offer our agreements on a fixed-fee basis so you know exactly what you’re going to pay, not a penny more.
11. We Are One Of A Few Elite Microsoft Office 365 Partners In The Country.
They call us their “SMB Champions” (SMB stands for small-medium business). Migrating (or setting up) Office 365 and other cloud solutions is NOT something you want to attempt on your own. There are dozens of ways an improper setup can cause problems, systems that don’t work, lost data and e-mail, and a host of other problems – you need someone with experience in multiple environments with a variety of clients. We have that experience – from a small office with 50 employees to a full Office 365 migration for a customer with 1,000 employees, we can help.