July 07, 2025
You've probably heard the phrase: You get what you pay for. This is especially true in the world of IT.
At first glance, a low-cost managed IT services plan might look appealing — with reduced monthly fees, basic support, and maybe some cybersecurity features included. However, beneath the surface, hidden charges, limited coverage, and critical exclusions often lurk, leading to much higher expenses down the road.
After years of analyzing IT contracts for small businesses, we've identified recurring issues. Here are five common ways budget MSPs cut corners — and how those shortcuts can cause expensive problems for your business.
1. Inadequate or Missing Cybersecurity Protections
Relying on basic antivirus software is not sufficient cybersecurity.
Yet many low-cost IT providers stop there—no multi-factor authentication, no advanced endpoint detection, no employee training, and no backup safeguards if a threat bypasses defenses.
Why is this critical? Cyber insurance companies now require robust cybersecurity measures before issuing policies, and lacking these could lead to claim denials after an incident.
We've witnessed businesses incur tens of thousands in losses because their MSP failed to implement the necessary protections mandated by their insurance. That's not just poor IT support—it's negligence.
2. Incomplete Backup Solutions That Leave Data Vulnerable
Many business owners mistakenly believe platforms like Microsoft 365 or Google Workspace fully back up their data.
In reality, these services offer only basic backup capabilities and are not designed for comprehensive disaster recovery or long-term data retention.
Budget or inexperienced IT providers often neglect backing up cloud apps, CRMs, and third-party platforms, leaving vital data exposed. Even more concerning, many don't provide immutable backups, which are increasingly required by cyber insurance policies.
Think your backups are secure? Ask your current provider exactly what they protect—and what they don't.
3. Hidden Charges for On-Site Visits and After-Hours Support
A common tactic is to advertise a low monthly rate, then add fees whenever you need support outside regular hours or require an on-site technician.
We advocate for transparent, flat-rate pricing. Unfortunately, many providers exclude on-site visits, after-hours assistance, and emergency support from their base fees so they can impose extra charges later.
The consequence? You hesitate to call for help, and your team delays reporting issues—resulting in costly downtime.
4. No Support for Vendors or Third-Party Devices
Problems with phones, internet, or security cameras? Some IT companies will simply say, "That's not our responsibility."
They may even charge you hourly just to communicate with your other vendors. If your printer or other devices aren't on their approved list, they might refuse assistance altogether.
We provide comprehensive vendor coordination and network support for all technology connected to your business, because issues often stem from multiple sources.
5. Unskilled Technicians and Lack of Account Management
A major warning sign is a "one-person operation" or a company relying on entry-level contractors without a clear support strategy.
With budget MSPs, you might receive some assistance, but no strategic guidance.
What you deserve is:
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A dedicated account manager to help you develop a tailored technology roadmap
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Regular proactive assessments of your cybersecurity, compliance, and backup status
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Budget planning and technology upgrade forecasting
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A trusted advisor who goes beyond just handling support tickets
The Bottom Line: If It Seems Too Good To Be True, It Probably Is.
Many small businesses remain unaware of their inadequate IT protection until disaster strikes—whether it's a ransomware attack, server failure, or costly compliance penalty.
By then, the damage is done.
If you want IT services that genuinely safeguard your business, you must look beyond just the monthly price. Ask the tough questions. Demand honest answers. And avoid contracts that leave you vulnerable.
If you're curious about what your current IT contract might be missing, let us evaluate your network. We'll provide a free review of your existing IT setup, highlight any gaps, and offer clear, straightforward advice on how to strengthen your defenses.
Click here or call us at 614-889-6555 to schedule your FREE Consult.
